Please contact us if you have any problems; be as specific and detailed as you can. Please also tell us what you like and find useful.
When you contact us there is a process in place that will acknowledge your contact, tell you who is dealing with it and give you a timescale by which you can expect a reply.
We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements contact us to register your difficulty.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
IONA Kent and South East are committed to making our websites and mobile applications accessible, in accordance with The Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version (WCAG) 2.1 AA standard, due to the non-compliances and exceptions listed below.
We work to achieve and maintain WCAG 2.1 AA standards, but it is not always possible for all our content to be accessible. Where content is likely to create a barrier, we will state a reason, warn users and offer alternatives.
The content listed below is non-accessible for the following reasons:
Issues with the booking and contact forms
Some of our interactive elements don't have the required descriptive tags or have issues for users navigating by keyboard. This means some users may experience significant difficulty in filling out either our booking an appointment online form or our contact form (WCAG 4.1.2).
We suggest that users who find issues with using either of these forms contact us.
When we launch new interactive elements and widgets, we will make sure they meet this accessibility standard.
Issues with focus visibility
Some users may lose track of the visible focus indicator if navigating using a keyboard. We are working to resolve this issue to ensure that the focus indicator is visible at all times (WCAG 2.4.7).
Issues with video content
Some video content on our website does not have accessible alternatives available. We are working on creating accessible content to go alongside these videos (WCAG: 1.2.2, 1.2.4).
Issues with navigation
There are some minor issues with heading structure across some of our pages. These should not cause significant issues with navigation for any users. We are working to fix all of the identified issues with our heading structures (WCAG 2.4.6)
Within the navigation menu the Students tab has a selection of sub-pages listed in a drop-down menu. This is not read out to screen reader users. We are working to fix the issue.
Issues with other content
Some link text doesn't make sense when read on its own (for example, 'click here') (WCAG 2.4.4).
This statement was prepared on 24 December 2019. It was last reviewed on 03 November 2020.
The website was last tested on 10 December 2019. The test was carried out by All Able.